Returns & Refunds
We pride ourselves on the freshness of our produce and quality of our groceries. If something isn't right, our hassle-free return policy has you covered.
Freshness Guarantee
If the fresh produce or grocery items delivered do not meet our quality standards (signs of damage, decay, incorrect item, or expiration), you can reject the item right at the doorstep. The delivery partner will take it back immediately.
2-Hour Inspection Window
For issues discovered after delivery (e.g. weight discrepancies, packaging issues, or incorrect items), please notify our customer support team via email or call within 2 hours of receipt, accompanied by clear photos.
Refund Execution Timelines
Approved refunds are initiated immediately and processed based on your original payment method:
Refunds for orders paid via GPay, PhonePe, Paytm, or other wallets.
Razorpay-settled card refunds depend on standard bank processing times.
Refunded instantly as Village Mart credits or sent directly via UPI link in 24 hours.
How to Lodge a Return Query?
Send an email containing your Order ID, description of the issue, and photographic proof (required for quality issues) to:
* Refunds are subject to quality verification by our store team. Returns will not be processed for items that have been cooked/consumed, improperly stored after delivery, or discarded without photo proof.