Privacy Policy
Last Updated: January 1, 2026. Your privacy and trust are paramount to us.
Document Sections
1. Information We Collect
We collect information to provide a seamless grocery purchasing experience. This includes:
- Personal Identity: Your phone number (required for passwordless OTP verification), and your name.
- Location Metrics: Pin location (Latitude, Longitude), door number, apartment, street, city, and pincode to calculate serviceability distance relative to our store.
- Payment details: Transaction references, method configurations, and payment receipts (payment processing credentials are securely processed directly by Razorpay and never stored on our servers).
- Order History: History of products, weight selections, and slot options purchased.
2. How We Use Information
The gathered data is processed specifically for order lifecycle operations, including:
- Validating that your address is within our 25 KM serviceable boundary using GPS coordinates.
- Assigning orders to delivery executives based on routes, capacity, and slot metrics.
- Processing logins via OTP numbers using temporary Redis session cache states.
- Sending transactional updates via SMS, email, or WhatsApp alerts regarding status changes (Preparing, Dispatching, Delivered).
4. Security & Storage
We use industry-standard measures to keep data safe:
All network traffic is proxied through Cloudflare to prevent DDoS attacks and bot scraping. User session authentications are handled via JWTs and secure cookies. OTPs are stored temporarily in Redis databases with automatic expiration timers and rate limiters to prevent brute-force attacks.
6. Your Rights & Choice
You can review, modify, or delete your saved address book entries by visiting your Profile Actions. If you wish to delete your Village Mart account, please submit a deletion request to navadeep.villagemart.support@gmail.com. We will delete all records, retaining only necessary transaction summaries for tax auditing compliance.